Frequently Asked Questions

HealthOrbit AI is an AI-powered medical scribe developed for healthcare providers. It can listen to clinician-patient dialogues with the consent of the patient and identify clinically relevant information from conversations. Then, automatically transform such dialogues into systematic clinical notes, including SOAP notes. The system runs in the background, and clinicians can continue attending to patients rather than doing manual charting.

HealthOrbit AI delivers:

• Ambient clinical listening: It records live conversations.
• Automated note production: It converts a conversation into notes to be used.
• Specialty-sensitive documentation: It uses language to suit particular domains.
• EHR compatibility: It sends notes directly to your EHR.
• Instant editing: Clinicians are able to edit notes in real-time.
• Safe access to the cloud: All information remains encrypted in the cloud.

Other advantages include billing-ready notes, good accuracy, and a reduction in workflow time spent on documentation.

Compared to human scribes, the HealthOrbit AI works instantly, automatically, and without additional staffing. It does not require training, scheduling, or supervision. Notes are created in real time, reviewed by the clinician, and ready to use without disrupting the visit, thus being more dependable and less expensive than traditional scribes.

Yes, HealthOrbit AI is built in a way that it can be used with most EHRs. Notes may be checked, modified, and moved back into your workflow without interfering with existing practice functions.

HealthOrbit AI is designed to be effortless for clinicians. You can easily step up by creating your account on the website. On the website, you’ll be guided through step-by-step so you can personalize it according to your workflow. This process includes selecting your note templates, connecting to the EHR system, and other document style settings.

The majority of the users finish onboarding and start using the platform soon. The fact that HealthOrbit AI is cloud-based means that one does not require extensive hardware setup. The interface is quite friendly for healthcare professionals, so they can easily document. Basic navigation, accessing templates, reviewing notes, and editing content can usually be learned within a few minutes of first use.

No, dedicated IT support is not needed by a majority of users. The platform is compatible with standard healthcare technology stacks. It interoperates through standard industry standards. This makes the data flow smooth and has minimal technical effort.

Yes, HealthOrbit AI is a secure platform that is cloud-based platform. The supported devices are available to clinicians without the need to install local software. Cloud access ensures stability of performance, updates automatically, and security of data handling, and provides flexibility to mobile clinicians without disrupting stability in the system.

Clinicians can use HealthOrbit AI on desktops, laptops, mobiles and tablets without special hardware. It is compatible with the current operating systems and can be integrated into clinical environments. It does not make any special changes to the hardware or complex systems, and is thus open to practices of any size and can be readily adopted.

To achieve the daily practice requirements, HealthOrbit AI supports many clinical documentation formats. The platform generates designed, specialty-conscious notes directly out of clinical dialogue. It can produce:

• SOAP notes (Subjective, Objective, Assessment, Plan)
• Discharge notes related to the continued treatment of a patient.
• Follow‑up visit notes
• Consultation notes
• Visit reports and visit documentation.

The HealthOrbit AI employs ambient-listening technology, which is secure, to record clinician-patient discussions in their natural environments. It recognizes clinically relevant data: symptoms, history, diagnosis, and treatment plan, and transforms them into review-ready structured notes. The system operates as a background system, and clinicians can remain fully involved with the patients as the documentation takes place automatically.

HealthOrbit AI is also capable of transcription in multiple languages, including English, Spanish, Hindi, Arabic, French, Russian, etc. Supports multiple languages for clinical transcription, with performance varying by language and specialty.

In order to switch the dictation language, go to your account or session controls and choose language settings. Choose the language you want to be translated into and then begin to be translated. This will ensure that the AI listens and transcribes in the language of choice.

SOAP note templates belong to the standard HealthOrbit AI platform. They are structured around Subjective, Objective, Assessment, and Plan sections. The templates are workflow adaptable since it is specialty-conscious and assist clinicians in generating precise, structured, review-ready notes on each encounter.

Yes, HealthOrbit AI enables the sharing of templates with various providers in the same practice. This will encourage uniformity, ease of training, and allow the overall care team to abide by the same note format. Templates can be modified by the providers at an individual level, though, to strike a balance between efficiency and personalization.

HealthOrbit AI supports accurate and consistent documentation, especially for trainees. Superior machine learning systems that have been trained using large volumes of medical language and terminology attain highly accurate clinical documentation. This accuracy allows trainees to concentrate on patient care and reduce the time spent on writing notes manually.

It can assist clinicians in real-time review and editing notes by automatically capturing conversations and organizing notes to clinical standards. This is to guarantee accuracy, consistency, and completeness before finalization or uploading.

Yes, the platform is trained using a wide range of medical terminology and clinical language and is able to identify terms, procedures, medications, and diagnoses. It is also flexible to common and specialty-specific terminology that improves the quality of the notes by minimizing the chances of misinterpretation.

Yes, AI medical scribe can be considered quite safe in a thoughtful and proper implementation in a clinical workflow. They can reduce documentation tasks and allow clinicians to focus on patients. The notes taken have high levels of privacy and are also accurate due to human control.

Yes, HealthOrbit AI is bound by the Health Insurance Portability and Accountability Act (HIPAA) that secures the information of patients. It uses policies and security controls that comply with the Privacy, Security, and Breach Notification Rules of HIPAA.

HealthOrbit AI provides several security levels for patient data. The platform encrypts data in transit and at rest, restricts access using role-based controls, and has organizational security measures against unauthorized disclosure. The sensitive data is only viewed by the authorized and approved systems.

HealthOrbit does not share data with any third party. The sharing of data can only be done with trusted service providers like IT support or customer-service agents who assist in running the platform, or whenever a law specifies, like in the case of a court order. Sharing is legal and under privacy regulations.

HealthOrbit encrypts data sent and stored using industry-standard encryption. This enforces information security because it is transmitted between systems, and even when stored in servers, it cannot be accessed by any other person, not even when they intercept the data. These standards fulfill the requirements of security under HIPAA and GDPR.

In case you cancel your HealthOrbit AI account, your personal and clinical information will be securely stored only to the extent that it is necessary according to the law or compliance regulations. Doctor users also have the option to delete all patient data, including consultation records, whenever legally permissible. The privacy policy outlines the data retention policies. Contact support to learn more about how your data will be processed or to ask it to be deleted when it is legal to do so.

HealthOrbit AI price plans offer flexible subscriptions (pricing plans) based on the size and needs of your practice. For individual clinicians and small practices, the Pro plan starts at £33 per clinician per month when billed annually (with two months free) or £40 per clinician per month when billed monthly. For larger clinics, multi‑specialty practices, or enterprise organizations, HealthOrbit AI offers an Enterprise plan with custom pricing.

In the dashboard, to update your subscription to HealthOrbit artificial intelligence, do the following:

• Log in to your HealthOrbit AI account.
• Go to Account Settings → Billing or Subscription.
• Select Change Plan or Manage Subscription.
• Choose the new plan you want to upgrade or downgrade to.
• Confirm your selection; changes take effect immediately or at the next billing cycle.
• Check your dashboard to verify the updated plan.

Team accounts are charged on a per-user or per-clinician basis. A user is charged per clinician, and all the charges are bundled into one invoice. Eligible plans include team features, including shared templates and collaboration tools.

HealthOrbit AI uses the major credit and debit cards through a secure payment processor and is available in other standard online payment methods. When subscribing or changing your details, the following types of payment are accepted and listed on the billing page.

Steps to cancel your subscription:

• Sign in to your HealthOrbit AI account.
• Go to Account Settings → Subscription / Billing.
• Click Cancel Subscription.
• Follow the prompts to confirm cancellation.
• Your account remains active until the end of your current billing period, after which you won’t be charged.

Yes, you can add or remove the members of your team or account. Billing is changed in accordance with the active number of users and is usually in place for the following billing period.

Yes, HealthOrbit AI has a free trial. The free trial is usually 14 days on Pro plans, and longer on Enterprise plans, to test out the features before incurring costs. The length and availability of the trial may differ depending on the plan and region.

HealthOrbit AI can fail to record a visit in case there are problems with connectivity, the microphone is turned off, or the session was not launched correctly. Ensure that the microphone permission is on, you are logged in, and the app or web session is open.

The notes can not be synchronized due to issues of connectivity, incorrect EHR credentials, or the absence of necessary fields. Ensure that your internet is functioning, the EHR connection is alive, and that the note has all the necessary fields. Re-attempt to get a sync or contact support, in case of the problem.

Yes, HealthOrbit AI is a temporary storage of notes in the session. Your notes can be restored to your history. In case it was a totally closed session with no saving, it might not be able to recover, so check the history and save as soon as possible.

In the event of an internet failure, HealthOrbit AI still records the conversation. Upon the connection resumption, the session is revived, and the whole transcripts remain on-site until possible. Check the notes following reconnection to determine completeness.

Report issues using the HealthOrbit AI support section. Inclusiveness of your device, type of the session, application, or browser version, and error messages or screenshots. The support team will read the report and give the solution.

When visiting a variety of providers, make sure that all the clinicians are logged in or tagged during a visit. Templates created to support complex visits, speak clearly, and consult the notes before syncing to the EHR can help ensure that all provider input is recorded.