Introduction
Greetings to HealthOrbit AI. Our company is dedicated to safeguarding your privacy and taking good care of your personal data. This Privacy Policy sets out how we collect, use, disclose and protect information.
Information We Collect
We gather information for enhancing the user experience on our platform. This may include:
- Personal Information: When requesting a demonstration, contacting us or subscribing for our services we may ask for your name, email address, phone number, organisation, role or other contact details.
- Health Information: To give accurate personalized health advice we may need to know about your medical history, current symptoms, and treatment plans. Website enquiry forms should not be used to submit patient or clinical information.
- Usage Data: Log files, device identification numbers, IP addresses and similar information that shows how the service is being used.
- Approximate Country: When you submit a website form, we determine the request's country from network information so the enquiry can be assigned to the appropriate market team. The website does not ask you to select a country.
- Campaign Attribution: Where present, we collect campaign parameters such as UTM values, GCLID, FBCLID, landing page and referrer information.
How We Use Your Information
We process users’ data solely with their consent and in accordance with legal provisions. HealthOrbit AI uses this data for several reasons, including:
- Service Provision: Delivering and maintaining services that meet users’ needs.
- Personalization: Tailoring recommendations based on specific health requirements.
- Communication: Responding promptly when contacted by clients seeking assistance or feedback relating to our business operations.
- Research and Development: Carrying out investigations aimed at improving service delivery and technological advancement.
- Compliance: Meeting statutory obligations while protecting applicable rights and interests.
Data Security
We implement technical and organizational measures appropriate to the risks involved in processing personal data. We work to protect data from unauthorized access, alteration, disclosure or destruction.
- Encryption: We apply encryption when transmitting or storing user content within our systems.
- Access Controls: Access is limited to authorized personnel on a need-to-know basis.
- Periodic Audits: Infrastructure, firewalls and servers are reviewed regularly to identify and address vulnerabilities.
Your Rights
You have rights with respect to your personal data under applicable law, which may include:
- Access: Request copies of the data held about you.
- Correction: Request that inaccurate or incomplete data be corrected.
- Deletion: Request deletion of your personal information.
- Restriction: Object to processing or request restrictions on how information is processed.
- Portability: Where technically feasible, receive a copy of your personal information in a structured format.
- Objection: Object to processing based on legitimate interests or for direct marketing.
Data Retention
We retain personal and health information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business operations.
- Website Enquiries: Demo and contact requests are retained while we respond to the enquiry and for an appropriate business record period, subject to applicable law and deletion requests.
- Account Information: Retained while your account remains active. If you delete your account, personal information is deleted or anonymized within 90 days unless a longer period is required by law.
- Health Information: Retained only as long as necessary to provide health-related services, maintain records, and meet legal or regulatory requirements.
- Usage Data and Analytics: Retained for up to 24 months for security, analytics, troubleshooting and service improvement, then deleted or anonymized.
- Security Data: Website form protection stores a keyed one-way representation of the request address rather than retaining the full address with the enquiry.
- Backup Data: Copies may remain in secure backups for up to 180 days before automatic deletion.
When personal data is no longer required, we securely delete, anonymize or aggregate it in accordance with applicable laws and industry-standard security practices.
Changes to This Privacy Policy
We may change this Privacy Policy as required by law or when necessary. If we make substantial changes to how user data is handled, users will be informed 30 days before the change takes effect where required.
Get in Touch
If you have questions or concerns about this Privacy Policy or how we handle data, please contact us at info@healthorbit.ai.
When using HealthOrbit AI’s services, you must comply with this Privacy Policy. We are committed to protecting your privacy and keeping personal information secure.