Call Answer Rate
No missed patients.
The AI receptionist that works Alongside your Team
Answers every call. No missed patients, no hold queues, no overwhelmed reception.
Live Demo
Watch ORA in action
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Built for UK GP practices, NHS providers, dental and private clinics, and community care teams.
Fewer No-Shows
Automated outbound confirmations.
Availability
Covers the 8am rush and beyond.
Speaks the patient’s language, recognises accents, and follows your practice’s existing rules. If the call needs a human, it warm-transfers to your team with the context already captured.
CAPACITY
The AI medical receptionist clears your 8 am call rush
The 8 am rush is unavoidable. Missed calls aren’t. ORA handles multiple patient calls at once, keeping lines moving and patients heard.
COVERAGE
24/7 NHS reception every patient call answered
ORA answers every patient call and manages reminders and callbacks around the clock, every day of the week.
CONTINUITY
AI receptionist for medical practice teams
ORA captures every request and logs it to the patient record. Anything needing human judgement goes straight to your team with the full context attached.
One AI receptionist, every UK clinical setting
GP Practices & PCNs
AI receptionist for GP practices Covers the 8 to 11 am rush. Books, routes and resolves the routine, with AI call answering for GP practices across every line.
NHS Trusts & Outpatients.
Appointments, DNA follow-ups and pre-procedure calls. Works with your PAS.
Community Care Teams.
Visit confirmations, check-ins and inbound calls. Answered every time.
Dental Clinics & Practices.
Handles check-ups, hygienist visits, and recalls. Answered every time.
Works With the Systems You Already Use
Integrates with SystmOne and EMIS
PAS integration for secondary care
No new hardware required
Notes and bookings logged automatically
Configured to your practice before go-live
Integrates with online consultation platforms, including askmyGP, Klinik and eConsult
Safe & Compliant
Built to UK data standards: GDPR and NHS compliant
- Every call processed and stored in the UK
- GDPR compliant, with a full audit
- Listed on the NHS England AVT Supplier Registry
- ISO 27001 and Cyber Essentials Plus
Book an AI medical receptionist demo for your practice
A 30-minute call. We’ll show ORA handling real patient calls, then agree a short pilot.
- 30-minute discovery call
- Live walkthrough by one of our experts
- Pilot plan in two to four weeks
Request your demo
Frequently Asked Questions
What is an AI medical receptionist?
An AI medical receptionist is software that answers patient calls, books and reschedules appointments, takes messages and handles routine requests, the way a front desk team does, but on every line at once and around the clock. ORA is HealthOrbit’s AI medical receptionist, built for UK healthcare.
How does ORA work as an AI receptionist for GP practices?
ORA provides AI call answering for GP practices: it handles the 8 to 11 am rush, books appointments by your rules, takes messages for the duty doctor, manages repeat prescriptions and blood tests, and signposts to NHS 111 — then logs everything to the record.
Does ORA replace my reception team?
No. ORA is an AI front desk receptionist that handles the routine and passes anything needing judgement to your team, with full context attached. It supports your reception; it doesn’t replace it.
Is ORA GDPR and NHS compliant?
Yes. Every call is processed and stored in the UK, ORA is GDPR compliant with a full audit trail, listed on the NHS England AVT Supplier Registry, and holds ISO 27001 and Cyber Essentials Plus.
Does ORA integrate with SystmOne and EMIS?
Yes. ORA integrates with SystmOne and EMIS, supports PAS integration for secondary care, and is fully configured before go-live with no new hardware required.