01
Answer
ORA picks up every inbound call the moment it comes in. No queue. No hold time. No voicemail.
ORA AI Medical Receptionist AI Medical Receptionist
AI Medical Receptionist
for Healthcare Providers
Answer patient calls, book appointments, and support your reception team 24/7
ORA automates routine front-desk calls, helping practices improve patient access without increasing administrative workload.
Inbound callsAppointment management24/7 coverage
ORA patient accessCall active
Every patient call, handled
Appointment request✓
Repeat prescription✓
General patient query✓
Call summary added automaticallyHealthOrbit AI
The Problem
Every Missed Call Is a Missed Patient
Never miss another patient call. ORA answers calls, captures appointments, and supports your reception team around the clock.
No missed calls. No Missed Patient.How it works
ORA, The Medical Receptionist Works From the First Ring
02
Understand
ORA identifies what the patient needs through natural conversation. Booking, rescheduling, repeat prescriptions, or general queries. No scripted menu. No buttons to press.
03
Act
ORA completes the request directly. Appointments booked and updated in real time. Anything needing human input is captured and routed with full context.
04
Log
Calls are summarized and added to the patient record automatically. Your team starts each shift with a complete picture of every interaction.
What ORA does
Built for Every Patient Call
ORA takes care of routine front desk work, so your reception team can focus on patient care.
Inbound Call Answering
Every call is answered immediately, whatever the volume or hour. No patient left waiting.
Appointment Management
Bookings and reschedules confirmed in real time, always against your live schedule.
Outbound Reminders
Appointment confirmations sent automatically before each visit. Fewer no-shows with every reminder sent.
Repeat Request Handling
Routine requests captured and routed to the right person, with a full summary attached.
Multilingual Communication
ORA speaks the patient's language, handles multiple accents, and works within your existing workflows.
Automatic Record Logging
Every interaction documented and synced to your patient record automatically.
Where ORA works
One AI Receptionist for Every Clinical Setting
Hospitals and Health Systems
High call volumes managed across multiple sites and departments.
Clinics and Medical Practices
Routine booking and admin calls handled throughout the day. Every call, every time.
Outpatient and Specialist Clinics
Appointment management and pre-visit communication handled automatically. Patient information ready for each consult
Community and Home Care
Every patient query answered and every visit confirmed. Your team stays focused on care, not calls.
Fewer no-shows — Through automated outbound appointment confirmations
Coverage — Every call answered, day or night
Safe & Compliant
Patient Data Handled With the Seriousness It Deserves
Every interaction is encrypted and logged. Access is controlled entirely by your organisation. Patient information is never used to train our AI.
GDPRHIPAAISO 27001SOCCyber Essentials Plus
Book a Demo
See ORA in Action
Book a 30-minute call with the HealthOrbit AI team. Live call scenarios matched to your clinical setting. No commitment required.
- ✓30-minute discovery call
- ✓Real call scenarios matched to your care setting
- ✓Pilot plan ready in two to four weeks
FAQs
Frequently Asked Questions
What is an AI medical receptionist?
Software that answers patient calls, books and reschedules appointments, and handles routine requests the way a front desk team does, across multiple calls at once, around the clock.
How does ORA handle high call volumes?
ORA answers multiple simultaneous calls with no queue. Bookings, reschedules, and routine queries are handled in parallel so no patient is left on hold.
Does ORA replace my reception team?
No. ORA is an AI front desk that handles routine tasks and passes anything needing human judgement to your team, with full context attached. It supports your reception staff. It does not replace them.
Is ORA secure and compliant?
Yes. Every call is encrypted and logged with a full audit trail. ORA operates under ISO 27001, GDPR, SOC 2, and Cyber Essentials Plus.
Does ORA integrate with our existing systems?
Yes. ORA connects with leading practice management and patient administration systems. Fully configured to your workflows before go-live. No new hardware required.